About & FAQ's
Stirling Alarms is the brand name of the security system service provided by long established and respected Stirling based company
Stirling Electrical Services Ltd.
Stirling Alarms service covers Central Scotland and especially the Stirling, Falkirk and Alloa areas and we provide an installation, repair, fault finding and maintenance service - our security alarm and CCTV services are available with or without an annual contract although our maintenance/repair service contract provides excellent value for money.
Stirling Electrical Services Ltd. have been installing security alarm and CCTV systems throughout Scotland since 1996 and in November 2015 we re-launched our security system service under the new Stirling Alarms branding.
In February 2016 only three months after our Stirling Alarms launch we were awarded approval as an NSI accredited company.
Then in August 2017 after a rigorous technical and management system audit we were awarded NSI NACOSS GOLD status enhancing our NSI accreditation to BS EN ISO 9001:2015 standard also meeting the requirements of NSI SSQS 101, NSI NCP 109, NSI NCP 104,
PD 6662:2010/IA 1501:2015 and BS 7858:2012.
Our office team and security system engineers have many years industry experience and are supported by our Quality Management System ensuring our security system customers experience the same 'Professional Efficient Service from Job Enquiry to Job Completion' that we have become known for.
In addition to Security Alarms we also install, repair, maintain and test CCTV, Fire & Smoke Detection, Emergency Lighting and Door Access systems plus a full electrical service is available for all areas of Scotland - visit our main company website Stirling Electrical Services Ltd. for more information as well as www.stirlingcctv.co.uk
Stirling Electrical Services Ltd.
Stirling Alarms service covers Central Scotland and especially the Stirling, Falkirk and Alloa areas and we provide an installation, repair, fault finding and maintenance service - our security alarm and CCTV services are available with or without an annual contract although our maintenance/repair service contract provides excellent value for money.
Stirling Electrical Services Ltd. have been installing security alarm and CCTV systems throughout Scotland since 1996 and in November 2015 we re-launched our security system service under the new Stirling Alarms branding.
In February 2016 only three months after our Stirling Alarms launch we were awarded approval as an NSI accredited company.
Then in August 2017 after a rigorous technical and management system audit we were awarded NSI NACOSS GOLD status enhancing our NSI accreditation to BS EN ISO 9001:2015 standard also meeting the requirements of NSI SSQS 101, NSI NCP 109, NSI NCP 104,
PD 6662:2010/IA 1501:2015 and BS 7858:2012.
Our office team and security system engineers have many years industry experience and are supported by our Quality Management System ensuring our security system customers experience the same 'Professional Efficient Service from Job Enquiry to Job Completion' that we have become known for.
In addition to Security Alarms we also install, repair, maintain and test CCTV, Fire & Smoke Detection, Emergency Lighting and Door Access systems plus a full electrical service is available for all areas of Scotland - visit our main company website Stirling Electrical Services Ltd. for more information as well as www.stirlingcctv.co.uk
Frequently Asked Questions - please note some of the below is solely for our intruder alarm systems
We have a selection of Frequently Asked Questions (FAQs) below, which we hope you will find useful.
Our trained job booking team will be happy to discuss your requirements. Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.
Our trained job booking team will be happy to discuss your requirements. Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.
Who Are Stirling Alarms |
Stirling Alarms is the brand name of the security alarm service provided by long established and respected company Stirling Electrical Services Ltd.
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Are You NSI Approved |
Yes Stirling Alarms are proud of achieving our NSI accreditation after only 3 months of launching our service and are now accredited to the highest level NACOSS GOLD.
This also includes the reputable BS EN ISO 9001:2015 standard. The National Security Inspectorate (NSI) is the specialist approvals and certification UK body that inspects companies providing home and business security systems. Choosing an NSI approved company ensures that the contractor you select works to the highest recognised industry standards as demanded by the Police Services and Insurance Industry. As a UKAS accredited certification body, NSI approves companies providing quality solutions across the security sectors. |
What are the Benefits of Using
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We gained NSI approval after only 3 months of launching our service and that means our customers have many reassurances and benefits of using Stirling Alarms.
View the major benefits of using NSI Approved Stirling Alarms. |
What Type Of Work Do You Carry Out |
Stirling Alarms install, maintain, repair and service Security Alarm systems.
In addition to Security Alarms we also install, repair, maintain and test CCTV, Fire & Smoke Detection, Emergency Lighting and Door Access systems plus a full electrical service is available for all areas of Scotland - visit our main company website Stirling Electrical Services Ltd. for more information. |
Where do You Cover |
Our Stirling Alarms security service is available in certain parts of Central Scotland, especially the Stirling, Falkirk and Alloa areas. Our security system services may be available in other areas of Scotland at our discretion.
All of our other electrical services are available Scotland wide. |
What Are Your Prices |
We have special offer prices available for installation and maintenance of your Security Alarm system and these can be found on the relevant pages of our website and will be detailed in your system design proposal documents.
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Do You Offer Free Estimates/Quotations
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We provide a free Security Alarm design and quotation service which involves a survey visit to your property in Central Scotland.
We receive many calls requesting an estimate for fault finding jobs. We are unable to provide a fixed cost for fault finding work due to the work required to investigate the fault. Our job booking team may suggest that we attend for a short period of time to investigate your fault which will be chargeable and once the agreed time limit is up we will update the client with our findings. We will endeavour to repair the fault within the agreed time limit. We find this is the fairest approach for fault finding work. |
Do You Offer A 24/7 Service |
Our Security Alarm 24/7 Repair/Fault Service is currently available to customers with a 24/7 maintenance agreement in place which is offered after every new installation and takeover of an existing intruder alarm system.
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Can You Maintain/Service/Repair Our Existing Security Alarm |
This depends on the type and age of your existing alarm system. On most occasions we are able to work on your existing Security Alarm and offer you our full range of services. Please contact our job booking team who can discuss your requirements.
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Do You Offer Annual Maintenance/Service Plans |
Yes, if we have installed or have taken over your existing Security Alarm system then we should be able to offer you an Annual Maintenance/Service Plan including 24/7 cover if required.
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How Do I Book A Job
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Our job booking team will be happy to discuss your requirements.
You can also book or enquire online. |
How Quickly Can You Attend A Job |
Our job booking team will be happy to discuss your requirements and depending on the nature of the job, will either schedule a suitable time, or for emergencies arrange for an engineer to attend as soon as we can. If you have our 24/7 alarm service maintenance cover your emergency response time will be within 4 hours and within 24 hours for our access control and CCTV systems.
We try and give specific time slots in which we aim to arrive and our job booking team will always keep you informed. We are nearly always on time but if delayed our job booking team will keep you informed. Our vehicles are fitted with SAT NAV tracking devices so our office team always know where each van is located and can schedule the closest vehicle to you to attend. |
Will I Have To Wait In All Day For An Engineer To Attend |
We try to give specific time slots in which we aim to arrive and our job booking team will always keep you informed. We are usually always on time but if delayed our job booking team will keep you informed. If you have our 24/7 alarm service maintenance cover your emergency response time will be within 4 hours.
Our vehicles are fitted with SAT NAV tracking devices so our office team always know where each vehicle is located and will be in touch with you on the day of your job if they can see that we are being delayed. |
Who Is Sent To My Premises To Carry Out The Work |
A qualified alarm engineer (and on some occasions apprentices) will arrive on time to undertake your work. They will possess the required skills and experience and will be employees (not sub-contractors) of Stirling Electrical Services Ltd.
We take extra care to screen all applicants prior to employment so you can rest assured that they are proven professionals. We have a Quality Management System employee screening process in place ensuring background checks have been carried out on all our employees. |
When Were You Established |
Stirling Electrical Services Ltd. were established on 1996. We rebranded the Security Alarm section of our business in November 2015 as Stirling Alarms.
Stirling Alarms operates under the banner and company of Stirling Electrical Services Ltd. |
Do You Have Any Accreditation |
Stirling Alarms are NSI GOLD approved. See also our main company Stirling Electrical Services Ltd's accreditation page.
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Are You Insured |
Yes we have £5,000,000 Public Liability Insurance and £10,000,000 Employers Liability Insurance.
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How Can I Pay My Invoice |
You can pay for your invoice in a number of ways. By cheque, BACS, PayPal, cash or credit/debit cards. Please visit our how to pay invoice page for full details.
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Documents |
Some of our services - e.g. Security Alarms, Fixed Wiring Testing, Pat Testing, Fire/Smoke and Emergency Lighting Testing requires us to produce reports and/or certificates on completion of the work. These documents will be forwarded to you by post or email after the work is completed and paid for (see below for new policy).
Please Note - As from 28th May 2013 we have introduced a policy regarding electrical reports/certificates. If the work/testing we do for you requires a report/certificate to be produced then these documents will only be forwarded to you when we have received cleared funds/payment for the work carried out. Unfortunately incidents of customers receiving reports/certificates and then not paying for the work has resulted in us introducing this new policy. Speak to our job booking team if you require any more info on this policy. |
Where Can I Find Your Premises |
Our trained job booking team will be happy to discuss your requirements.
Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.
Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.